Changed shipping conditions at the end of the year

Dear customers,
Christmas is just around the corner and also we would like to grant ourselves a short winter break between Christmas and New Year. In the last week before Christmas Eve, between December 17th and December 20th, we will ship at our accustomed conditions.

Between December 24th 2018 and January 1st 2019 our office will be closed due to company holidays.

FROM Monday, January 7th 2019 we will ship at our accustomed shipping conditions, the orders will be processed in chronological order (in which we have received them). Experience has shown that before and after bank holidays there may be heavy delays in shipping and delivery. Please take this into account for your order and for your plans of stocking!

We thank you for your confidence and wish you and your family magical holidays.
Your K & K Petfood Team

Delivery and shipping modalities

Shipping costs
The shipping costs depend on the desired carrier, the shipping method (standard or express) and the weight of the shipment. The costs also depend on whether the shipment is made within Germany or in other European countries. Please refer to the respective tables for details on this and further details of shipping - please click on the desired country.

>>> Shipping to Great Britain (United Kingdom)

Packaging costs
As our products are packaged with particular care and stability, additional packaging costs in the amount of £ 1,00 accrue. For frozen and chilled articles as well as for all products from our BAF to GO assortment, another € £ 3,00 for the polystyrene box (possibly including dry ice) are added. Per 26 kg of goods, besides the shipping costs, accordingly a maximum of £ 4,00 will be charged for the packaging, regardless of the recipient country.

Shipping methods
Our partner companies UPS and DPD conscientiously ensure with their competent team that our packages arrive safely and intact at your home. Please keep in mind: The shipment of your goods may be delayed by a few days, if between the order and the delivery are Sundays, holidays or our company holidays. In general, you can choose between standard and express delivery.

Shipping
When shipping via UPS and DPD the goods leave our house on Mondays and Tuesdays. If payment is received until 7 a.m., the ordered goods will usually be shipped on the same day.

Safety and eco-friendliness
We guarantee a completely functioning cold chain, if the order quantity of the respective goods optimally fits to our packaging units. The more filled the cartons are, the easier it is to realize the desired cooling. For cartons up to 12 kg, the cold chain is secured at a goods weight from 7 kg on, for cartons up to 26 kg it is secured at a goods weight from 25 kg on.

The minimum order quantity (for frozen food) is 5 kg
We guarantee an unbroken cold chain, if the order quantity of the respective good optimally matches with our packaging units. The more the cartons are filled the easier it is to realise the desired cooling.

Shipping to Great Britain (United Kingdom)

Shipping day:
UPS Standard (Transborder): Shipping takes place on Monday and Tuesday.
DPD Standard: Shipping takes place on Monday, Tuesday and Wednesday.

Shipping and packaging costs:
Beside the due shipping costs also packaging costs in the amount of £ 1,00 accrue per 26 kg of goods weight.
For orders with frozen and chilled articles as well as with BAF to GO products additional costs in the amount of £ 3,00 are charged.

These are marked by the red price in the following table.

Weight of goods UPS Standard
(Transborder)
  2 working days
per 26 kg £ 9,50
+ £ 1,00 (Cardboard packaging - transport packaging)
+ £ 3,00 (EPS-polystyrene box)
Weight of goods DPD Standard
  1-2 working days
per 26 kg £ 13,00
+ £ 1,00 (Cardboard packaging - transport packaging)
+ £ 3,00 (EPS-polystyrene box)


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